FAQ for users

This depends on the server you are verifying on. The Svipe verification bot only assigned you specific discord roles after a successful verification. It is up to each guild admin to decide how to restrict access to their content based on these roles.

Yes. A verification works only for one guild and you need to verify again for each new guild that uses the Svipe Verification Bot. In this way, it is up to you to decide which communities are worth verifying with. You may also choose to reveal that you are above 18 on some guilds but not others. You are in control

No. Once you have onboarded, keep the Svipe app on your phone and the next verification only requires you to confirm your identity by unlocking your phone and scanning the QR code. Svipe ID may occasionally ask you to re-scan your document or re-verify your face for security reasons - but most verifications should only take under 10s if you keep your ID in the app.

No. We enforce that one SvipeID can verify at most one discord account. You can verify the account as many times as you wish on as many guilds as you wish, but always the same account.

Unfortunately, there are currently no automated ways of doing this at this point. We recommend you try to recover your original account using means available on Discord.

We might introduce a mechanism to allow re-assigning account verifications at some point in the future. You may also contact us directly through the Svipe discord server for assistance.

You can have the Svipe ID app on multiple devices. Just onboard on each device using the same identity document. Multiple devices identified with one document share the same SvipeID — so you can definitely use another device to verify.

Verifying an account with multiple SvipeIDs would typically mean that several persons are using the same Discord account. While this could technically work, we do not currently see a clear use case for it and have disabled this possibility.

However, we’d be glad to hear from you if you have a valid use-case for such a feature and can enable it in a future release if we believe it could be useful.

Have you maybe asked someone else to verify your account for you at some point in time ? ;-) Our algorithms are monitoring this and your account has now been blocked from any further verifications.

Algorithmic mistakes happen - so if you see this message while having acted in good faith, please contact us, we will investigate this and gladly help you.

Have you tried to cheat ? Then sorry - your discord account and the SvipeID used to verify it are irremediably blocked from further verifications.

Maybe you left the server and rejoined it, or a guild admin decided to remove your roles. Just verify your account again. If you keep SvipeID on your phone, it just takes seconds to do it again!

Then you cannot use the Svipe verification bot. Svipe ID does not allow any identification method lower than cryptographic verification through NFC.

Contact an admin of the guild you want to be verified on. They may or may not propose alternative ways to verify yourself. The guild admins are always the ones to take the final decision and may allow for lower level of security on their server.

If you have more questions or you want to try Svipe bot, join our discord server: https://discord.gg/kaZXf4qcuq