How to delete your data from the SvipeID app
Svipe ID accounts work a bit differently from standard online accounts you are used to: your account exists only as long as you have it in your app. You cannot “login” to it anywhere else than on the device where you document has been verified. You cannot transfer it to another phone either. Your Svipe ID account exists only as long as you keep your identity in the Svipe ID app. If you want to use another phone or need to recover your identity after uninstalling/reinstalling the app, you can simply verify your identity again using your document, just like the first time. This will create a new instance of your identity on the device, completely independently of any previous accounts you have or had in the past.
To remove your data from the SvipeID app, you can choose from three methods. Please note that we do not retain your passport data on our servers; it is exclusively stored on your device.
- Utilize the “Delete Account” Button in App Settings (Preferred method):
To initiate this process, navigate to the settings from the identity page by tapping the three dots located at the top-right corner. Once there, select the "Delete Account" button on the settings page. This action will eliminate all data stored in the app, including personal document information, linked phone, and email details.
Using the first option will explicitly put an anonymous reference to your previous account on an exclusion list on Svipe server to make sure it becomes unusable in the future, while just uninstalling the app won’t.
